Returns Policy

Baserbillion Art Returns Policy

1.RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two-week cancellation period starts from the day you have received all of the items in your order.

If you receive a damaged item, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.


  1. FAULTY GOODS

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by emailing us with the details, and a member of our team will look into it.

Please don’t hang or display the item after finding the fault, or we may not be able to provide a refund.


  1. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 14 days to cancel your contract with us

This two-week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.

Email us: enquiries@baserbillionart.com

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps . You`ll then receive a full refund as per the policy.


  1. HOW TO RETURN A DAMAGED ITEM & HOW MUCH DOES IT COST?
  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Email us detailing the damage to the product
  • Wait to receive acknowledgment
  • Send the Product to: Unit A2, Broomsleigh Business Park, Worsley Bridge rd., Sydenham, SE26 5BN
  • Keep your certificate of postage safe as you will need this as your proof of return.
  • Once received by us we will notify you via email and refund your account


  1. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will refund you within 14 days from the day we receive your items back from you or (if earlier) within 14 days from the day you provide us with evidence that you have sent them back to us.

If you are an EEA customer and you have returned faulty items and asked for a refund, we will process your refund within 14 days of the date we agree that you are entitled to a refund.

For other customers, it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item and the reasonable costs of return. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will refund you the price paid for your order and the costs of delivery to you, however we may make deductions from your refund for damage or wear and tear to items where you have used (or excessively handled) them and this results in the value of the items being diminished and we will not be required to refund you any costs you incur returning your order to us after exercising your right to cancel.

In the event that we do not receive your rejected or returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if we do not receive your rejected or returned goods and you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.